Shipping policy

Pawtastic Pet Store Shipping Policy

At Pawtastic Pet Store, we know how excited you are to receive your pet’s favorite goodies! That’s why we strive to process and ship your orders as quickly as possible. Please review our shipping policy below for details on how we deliver our products to you.

Shipping Locations

We proudly ship to customers in Canada and Australia. If you're unsure whether we deliver to your area, please reach out to our support team before placing your order.

Processing Time

• All orders are processed within 1 day (excluding weekends and holidays).
• You will receive a confirmation email with tracking details once your order has shipped.

Estimated Delivery Times

• Standard Shipping: 3-10 business days
  

Shipping Costs

• Free shipping on all orders
  

Order Tracking

Once your order ships, we’ll send you a tracking number via email so you can follow your package’s journey in real-time.

Delays & Issues

Unexpected delays may occur due to factors such as weather conditions, customs clearance, or carrier issues. If your package is delayed beyond the estimated time, please contact us at ni8573621@gmail.com or use live chat support option, and we’ll be happy to assist you.

Lost or Stolen Packages

Pawtastic Pet Store is not responsible for lost or stolen packages once marked as delivered. Please ensure your shipping address is correct and that someone is available to receive your order.

Need Help?

If you have any questions regarding your order, shipping, or delivery, don’t hesitate to reach out to us at ni8573621@gmail.com or use live chat support option. We’re here to help!

Thank you for choosing Pawtastic Pet Store – where happy pets and happy owners come first!